Refund policy

7-Day Return & Refund Policy

Glowfixs.com

At Glowfixs.com, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a simple 7-day return and refund policy for eligible items.

Returns

Customers may request a return within 7 days of receiving their order.

Eligibility for Returns

To qualify for a return:

The item must be unused and in original condition
Original packaging, tags, and accessories must be included
Proof of purchase or order number is required

Non-Returnable Items

The following items are not eligible for return or refund:

Personalized or customized products
Digital/downloadable products
Gift cards
Final sale or clearance items
Used or damaged items caused by customer misuse

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To speed up the process, include:

Your order number
Photos of the item
Photos of the packaging

Return Process

To start a return:

Contact our support team at support.glowfixs@gmail.com
Provide your order number and reason for return
Wait for return approval and shipping instructions
Ship the product to the provided return address

Returns sent without approval may not be accepted.

Refunds

Once we receive and inspect the returned item:

Approved refunds will be processed within 5–7 business days
Refunds will be issued to the original payment method
Original shipping charges are non-refundable unless the error was caused by Glowfixs.com